Contact

1. FAQs

Got questions? We’ve got answers.
Find quick answers to the most common questions about our handmade soaps.

  • Are your soaps safe for sensitive skin?
    Yes! Most of our soaps are made with gentle, natural ingredients suitable for sensitive skin. Check the product description for specific details.

  • Are your soaps vegan and cruelty-free?
    Absolutely. All our products are cruelty-free, and many are vegan. Look for the “Vegan” label on each product page.

  • Do your soaps contain artificial fragrances or colors?
    No. We use only natural essential oils and plant-based colorants.

2. Shipping & Delivery

When will I receive my order?
We aim to ship all orders within 2–3 business days.

  • Shipping Time:

    • Local: 3–5 business days

    • International: 7–15 business days (depending on destination)

  • Shipping Cost:
    Calculated at checkout based on your location.

  • Order Tracking:
    You’ll receive a tracking link once your order ships.

3. Returns & Refunds

Not satisfied? We’re here to help.

  • Return Policy:
    Returns accepted within 7 days of delivery for unused, unopened items.

  • Refunds:
    Once we receive your return, we’ll issue a refund within 5–7 business days.

  • Exchanges:
    If you received a damaged or wrong item, contact us and we’ll make it right.

4. Contact Us

Need personal help? Reach out anytime.

  • 📧 Email: Kanaanorganica@gmail.com

  • 💬 Live Chat: Available Monday–Friday, 10 AM–6 PM

  • 📱 WhatsApp: +1 525-416-3123

We typically respond within 24 hours.

5. Ingredients & Allergens

Transparency you can trust.

All ingredients are listed on each product page. If you have specific allergies or sensitivities, feel free to reach out to us before placing an order. We’re happy to guide you!

6. How to Use Our Soaps

For a luxurious and long-lasting experience:

  • Wet your skin and the soap bar.

  • Lather up and massage gently.

  • Rinse thoroughly and enjoy the glow!

  • Use a soap dish to keep your bar dry between uses.

7. Soap Care Tips

Make your soap last longer!

  • Store in a cool, dry place.

  • Let it dry completely between uses.

  • Use a draining soap dish for best results.

8. Sustainability Promise

We care about the planet as much as your skin.

  • 🌿 Eco-friendly, recyclable packaging

  • 🐰 No animal testing—ever

  • 🌱 Palm-oil-free and ethically sourced ingredients (where possible)

9. Order Issues

Something wrong with your order? Don’t worry.

  • Wrong or damaged item?
    Contact us within 3 days of delivery. We’ll fix it.

  • Didn’t get an order confirmation email?
    Check your spam/junk folder or contact us.

  • Want to cancel or change your order?
    If your order hasn’t shipped yet, we can help you make changes.